Op11 Privacy Policy — User Data Protection
Updated: 2026. This policy describes how op11 handles the personal information of users in Malaysia.
Information We Collect
When you register or use the op11 platform, we collect several categories of information to keep our services running safely and efficiently. The types of information we collect include:
- Account Information: Full name, email address, phone number, date of birth, and encrypted password collected at registration.
- Device & Browser Information: Device type, operating system, browser version, IP address, and device identifiers used when accessing the platform.
- Payment Information: Transaction details in MYR, including deposit and withdrawal methods. op11 does not store full card numbers; all financial information is processed through secure payment providers.
- Cookies & Usage Data: Data on pages visited, session duration, links clicked, and in-platform setting preferences.
How Your Information Is Used
Op11 uses the information collected solely for legitimate purposes directly related to platform operations. The primary purposes for which data is used are as follows:
- Processes account registration, login, and user identity verification.
- Processes MYR deposits and withdrawals securely and in a timely manner.
- Provides responsive and relevant customer support.
- Analyses usage patterns to improve the platform experience and technical performance.
- Sends important notifications relating to your account, transactions, or policy changes.
- To comply with applicable Malaysian legal and regulatory requirements.
Op11 does not use your data for third-party marketing purposes without your explicit consent.
Cookies & Activity Tracking
The op11 platform uses cookies to enhance functionality and the user experience. Cookies are small text files stored on your device when you visit our site. We use three main types of cookies:
- Session Cookies: Used to maintain your logged-in status during an active session and deleted automatically when the browser is closed.
- Preference Cookies: Saves your preferred language and interface settings so you don't have to reconfigure them every time.
- Analytics Cookies: Helps us understand how users interact with the platform for internal technical improvement purposes.
You can disable cookies through your browser settings at any time, though this may affect certain platform functions.
Data Storage, Security & Sharing
Data Security
Op11 protects user data with 256-bit SSL encryption across all connections and industry-standard password hashing protocols. Our servers operate under strict access controls to ensure only authorised personnel can access sensitive data.
Sharing with Third Parties
Op11 does not sell or rent users' personal data to third parties. We only share the necessary information with trusted payment partners (such as DuitNow processors and local banks) strictly for the purpose of processing MYR transactions. All such partners are bound by strict confidentiality agreements.
Where Malaysian law requires disclosure, op11 will comply with court orders or valid regulatory requests, subject to proper legal procedures.
Your Rights as a User
As a registered op11 user in Malaysia, you have the following rights regarding your personal data:
- Right of Access: You may request a copy of the personal information we hold about you at any time.
- Right to Rectification: If any of your information is inaccurate or incomplete, you have the right to request that we update it.
- Right to Erasure: You may request the deletion of your account and personal data, subject to data retention requirements stipulated by law.
- Right to Withdraw Consent: You may withdraw consent for the use of your data for specific purposes without affecting the validity of prior processing.
To exercise any of these rights, contact the op11 support team at [email protected]. We will process your request within fourteen business days.
Policy Changes & How to Contact Us
Op11 reserves the right to update this Privacy Policy from time to time to reflect changes in our operations or legal requirements. Users will be notified of any material changes via in-platform notifications or their registered email address.
The effective date of the current policy is always displayed at the top of this page. Continued use of the platform after any policy update is published constitutes your acceptance of the revised policy.
For any enquiries, complaints, or requests regarding your data privacy at op11, please reach us at [email protected]. We are committed to responding to all enquiries in a timely manner.